Support
FAQ
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Order Related Questions
How do I place an order?
Select your desired product, click “Add to cart,” proceed to checkout, enter your details, and complete the payment to confirm your order.
How will I know if my order is confirmed?
Once your order is successfully placed, you will receive a confirmation email or message with your order ID.
Can I cancel my order?
Yes. You can cancel your order before it is dispatched.
Shipping Related Questions
How long does delivery take?
Delivery usually takes 3-7 working days, depending on your location.
Do you charge for shipping?
Shipping charges may be based on your location and order amount. Free shipping offers may be available from time to time.
How can I track my order?
You can track your order using the tracking link provided after dispatch.
Payment Related Questions
What payment methods do you accept?
We accept COD, debit cards, credit cards, and online payment methods.
What should I do if my payment fails?
If your payment was deducted but the order was not confirmed, please wait up to 24 hours. If the amount is not refunded automatically, contact our support team.
Return and Refund Questions
What is your return policy?
Customers can request a return within 3 days of delivery (terms and conditions apply).
How long does it take to receive a refund?
Refunds are processed within 3 working days after approval and may take 5-7 working days to reflect in your original payment method.
What should I do if I receive a damaged product?
Please contact us within 24 hours of delivery with clear photos of the damaged product and your order ID.
How can I contact customer support?
You can reach us by WhatsApp, phone call, email, or through the support form on our website.
What is your response time?
We aim to respond to all inquiries within 24 hours.
Still need help?
If you have any other questions, please feel free to contact our support team. We are always happy to assist you.